Travilicious Holidays wishing you a very happy tour. Kindly see some useful information.
If the guest has any claim, grievance and / or complaint in respect of services provided by Tour Leaders, the guest shall immediately notify the same to the independent contractor in writing, and a copy thereof is handed over to the Company not later than 7 days thereof to enable Kesari to take up the matter with the concerned independent contractor.
Shopping is one of the important activity of any tour and an experience in itself. All guest(s) are hereby made aware that Kesari neither recommends nor promote any specific shop or vendor for shopping purpose.
GR & QC - as it is usually referred to is the most happening (read 24x7) department in Kesari Tours Pvt. Ltd. Once they have finalised their booking, we are the bridge that allows guests to communicate with rest of the company & vice versa - on-tour or post-tour - ensuring that guests feedback reaches the respective department, guests feel happy that their feedback is taken seriously & they want to travel with us again!
Regardless of geographical boundaries & best intentions in our minds - we try & give the best services to all our guests. But there may be difference in what we try to convey to the guests & what they actually perceive - resulting in feedback! Sometimes we exceed their expectations but other times we may barely meet it! Either way, communication is the key to improvement!
During emergency, you may call on the below mentioned Travilicious Holiday's Emergency numbers:- Domestic Tours including Nepal & Bhutan :- 9821007573; South East Asia Tours including Island nations :- 9821007563 & Europe and other World Tours :- 9920095000.
Travilicious Holidays strongly believes and follows the concept of Kaizen "change for the better", refers to philosophy of continuous improvement of processes which will provide maximum satisfaction to our Guest.
It is rightly said that people who buy our services are bound to give suggestions - which are the key to making improvements - whenever & wherever needed! Afterall, where can we find guests who pay for experiencing our services & despite there being an area of improvement, revert to us with good intentions!